Ecommerce Call Center CRM That Delivers Faster Customer Support and Higher Order Conversions
Truering Ecommerce Call Center CRM supports and manages customer inquiries, automating support processes and providing excellent shopping experiences.
Customer Inquiry Management
Capture and retain customer inquiries from websites, marketplaces, social media, WhatsApp, live chat, email, and telephone with comprehensive customer profiles and order history.
One-Click Calling
Empower support staff to make and accept calls from the CRM and have all conversations and interactions recorded automatically.
Automated Customer Follow-Ups
Automatically issue cart recovery, payment confirmations, delivery updates, return requests, refund updates, and more.
Established Since 2015
ISO 27001 Certified
ISO 9001 Certified
SOC 2 Audited
Ecommerce Call Center CRM built for modern teams
An e-commerce call center CRM is a customer relationship management platform designed specifically for online retailers, D2C brands, marketplaces, wholesalers, and e-commerce companies. It assists customer support and sales departments in dealing with order inquiries, customer calls, returns, complaints, follow-ups, and post-purchase communications all in a single centralized space, resulting in faster resolutions and improved customer experiences. Contemporary e-commerce hinges on the ability to provide faster responses, personal customer service, and fluid order support at all touchpoints. Truering Ecommerce Call Center CRM helps web-based businesses process customer interactions with an optimum combination of intelligent CRM automation and cloud telephony. Pre-sales queries, order confirmations, return processing, refunds, and after-sales services are all handled using a single platform. Since 2015, Truering has helped e-commerce brands enhance response times, maximize agent productivity, and strengthen customer loyalty without adding complexity. With ISO 27001 Certified, ISO 9001 Certified, and SOC 2 Audited standards, Truering offers enterprise-level security and scalability.
Your team, connected and productive
Give agents the context, tools, and automation they need to deliver faster, more personal customer conversations every single day.
Everything you need from Ecommerce Call Center CRM
Powerful, easy-to-use capabilities designed to help your team work faster, close more deals, and keep customers happy.
Customer Inquiry Management
Capture and retain customer inquiries from websites, marketplaces, social media, WhatsApp, live chat, email, and telephone with comprehensive customer profiles and order history.
One-Click Calling
Empower support staff to make and accept calls from the CRM and have all conversations and interactions recorded automatically.
Automated Customer Follow-Ups
Automatically issue cart recovery, payment confirmations, delivery updates, return requests, refund updates, and more.
Order & Ticket Management
Monitor customer requests, orders, complaints, replacements, refunds, and feedback using structured processes that improve response time.
360° Customer Timeline
Raise each order, call, email, WhatsApp message, support ticket, and customer engagement to a single centralized profile for personalized service.
Reports & Analytics
Track support performance, response times, order inquiries, customer satisfaction, agent productivity, and service quality using real-time dashboards.
Why teams choose Truering for ecommerce call center crm
Built for teams that need reliable, scalable, and easy-to-manage customer conversations.
500,000+ customer interaction capacity that scales as your e-commerce business expands
100+ intelligent ticket routing rules by product, order status, language, and issue type
40+ customer support automations for order confirmations, refunds, delivery updates, and follow-ups
30+ ecommerce integrations with platforms, payment gateways, shipping partners, and ERP
25+ customer service dashboards for response times, resolutions, satisfaction, and KPIs
Enterprise-ready ecommerce CRM with ISO 27001, ISO 9001, and SOC 2 Audited standards
Built for results that scale
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