This Privacy Policy describes how Brighto Credit Information Pvt. Ltd. ( "Brighto", "we", "us", or "our"), the operator of the Truering telecalling CRM platform, collects, uses, stores, shares, and protects personal information when you visit our website, use our SaaS products, or interact with us.
By accessing or using Truering's website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect information that is necessary to provide, improve, and secure our services. The categories of information we collect include:
- Account and business information: Name, company name, email address, phone number, billing address, and payment details when you register for an account or request a demo.
- Usage and technical data: IP address, browser type, device information, operating system, referral URLs, pages viewed, and interactions with our website and platform.
- Communications data: Information you provide when you contact us via email, phone, chat, or contact forms, including support requests and feedback.
- Call and CRM data: When you use Truering as a customer, call logs, recordings (if enabled by you), lead data, notes, and other information processed through your account. We act as a processor for this data in accordance with our Data Processing terms.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain Truering services and features.
- Process transactions, manage subscriptions, and send invoices.
- Respond to your enquiries, support requests, and demo requests.
- Improve our website, products, and user experience through analytics and feedback.
- Send service-related updates, security alerts, and promotional communications (with your consent).
- Detect, prevent, and address fraud, security issues, and technical problems.
- Comply with legal obligations and enforce our agreements.
3. Legal Basis for Processing
Under applicable data protection laws, we process personal information based on one or more of the following legal grounds:
- Performance of a contract: Processing necessary to provide the services you have subscribed to.
- Consent: Where you have given clear permission, for example for marketing communications or cookies.
- Legitimate interests: To improve our services, secure our platform, and manage our business, provided your rights and interests are not overridden.
- Legal compliance: Where we are required to process data by law or regulatory obligations.
4. How We Share Information
We do not sell your personal information. We may share information with trusted parties in the following circumstances:
- Service providers: Cloud hosting, payment processing, analytics, customer support, and email delivery providers who help us operate our services.
- Business partners: Integration partners such as WhatsApp, HubSpot, Zoho, and Salesforce, only when you choose to connect those services.
- Legal and compliance: When required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your data, including encryption in transit and at rest, access controls, regular security assessments, and staff training. However, no internet-based service can be completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to the processing of your personal information. You may also have the right to data portability and to withdraw consent where applicable. To exercise these rights, please contact us at the details below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to understand how visitors use our website, remember preferences, and deliver relevant content. You can manage cookie preferences through your browser settings at any time.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Truering services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Brighto Credit Information Pvt. Ltd.
- Website: www.truering.in
- Email: support@brightoindia.com
- Phone: +91 9311463901
- Address: C-83, 1st Floor, Sector-2, Noida, Uttar Pradesh 201301, India